My package is marked delivered but it's not thereUpdated 25 days ago

If your package has not arrived or is marked as delivered but you haven’t received it, follow these steps:

1. Allow 3-5 business days for delivery. Sometimes carriers mark a package as delivered before it actually arrives.
2. If your package hasn’t arrived after the 5th business day, contact us at hello@protein.com, and our customer service team will assist you.

Note: We are not responsible for stolen packages from mailboxes or packages with an incorrectly provided address