We are sorry to hear that you didn't enjoy taste of the product. We do not offer any taste guarantees and products cannot be returned or refunded due to dislike of flavor.

We are sorry to hear that you didn&apos;t enjoy taste of the product.&#xA0; We do not offer any taste guarantees and products cannot be returned or refunded due to dislike of flavor.

I do not like how the powder tastes, how do I return it?

RETURN POLICY & RIGHT TO WITHDRAW. The effects of dietary supplements vary from person to person, so results cannot be guaranteed. Please research the supplements you wish to purchase to determine if they meet your needs. Products are used at your ow

RETURN POLICY &amp; RIGHT TO WITHDRAWThe effects of dietary supplements vary from person to person, so results cannot be guaranteed. Please research the supplements you wish to purchase to determine if they meet your needs. Products are used at your own risk.Customers are responsible for return shipments and costs. We will issue a refund for the return once we receive the item(s) back at our warehouse.&#xA0; We do not assume responsibility for reimbursement or compensation of&#xA0;returned packages&#xA0;lost&#xA0;in-transit so please save your package&apos;s&#xA0;return tracking number&#xA0;until you have received a return confirmation from us.&#xA0;You are responsible for ensuring that the contents of the package are returned in the same condition as they were sent so remember to pack the product well so that it isn&apos;t damaged during transport. Please note that your right to return does not apply to the following types of goods:<ul><li data-start="1113" data-end="1408">We do NOT accept returns or refunds for orders of Slim Meal Replacement, Fat Burning Protein Powder or Clear Whey Protein Powder once they have been delivered. This is because they are food products. If you still choose to send back any of these products, no refund will be issued.</li><li data-start="1113" data-end="1408">Goods with broken seal or packaging</li><li data-start="1455" data-end="1506">Items with expired or short best-before dates</li><li data-start="1509" data-end="1632">Products purchased under special conditions (bundles, rewards points, promotions such as Black Friday, deals, etc.)</li><li data-start="1635" data-end="1759">Taste preferences: We do not offer taste guarantees. Products cannot be returned or refunded due to dislike of flavor.</li></ul>Return address Protein.com,&#xA0;Tidalwave Holdings Co 6300 Enterprise Park Dr Ste A Chattanooga TN 37416RefundOur return handling usually takes between 10-30 working days, please contact us if you haven&apos;t received a refund after this period. Once we have received and approved your return, the money will be refunded according to the payment method you used at the time of purchase. Card payments are credited and the amount is visible at your account within 7 days.&#xA0;Please note that if you buy one of our bundles and return one or more products, we reserve the right to debit the individual products you keep at full price.&#xA0; Please contact our customer service if you are unsure whether you can return your item(s) or not.

How do I make a return?

We currently do not have the opportunity to make exchanges.

<span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We currently do not have the opportunity to make exchanges.&#xA0;

Can I exchange my products for other products?

To make a claim on a product, you need to contact us through email (hello@protein.com). Your email must contain your order number, photos / video of the product and the reason for the claim.As we do not have taste guarantees, we do not accept taste a

<span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To make a claim on a product, you need to contact us through email&#xA0;<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">(hello@protein.com<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">).&#xA0; <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Your email must contain your order number, photos / video of the product and the reason for the claim. <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">As we do not have taste guarantees, we do not accept taste as an acceptable reason for complaint.&#xA0; <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The effects of dietary supplements vary from person to person, so results cannot be guaranteed. Please research the supplements you wish to purchase to determine if they meet your needs. Products are used at your own risk.<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">

How do I make a claim?

If you’ve placed an order with us and need help, please include your order number, full name, email address, postal address and postcode so we can help answer your query quicker!

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Protein.com inc

Returns and claims

The item I ordered was delivered destroyed, what do I do?

I did not received all the products I ordered or received the wrong product, what do I do?

Can I change products in my order?

Can I cancel my purchase?

Purchase

Where do you send my invoice?

How can I pay?

Payment

Can I change my address?

How do I track my package?

My items do not look exactly like the pictures on the website, why?

My package is marked delivered but it's not there

Delivery

Can I try your products before buying a whole can of powder?

I do not like the taste of my powder, what should I do?

Do you have lactose-free powders?

Can I mix your products with my medicine?

I do not see any results from my dietary supplement, am I doing something wrong?

Do you have gluten-free powders?

Can pregnant / breastfeeding women drink SLIM / protein powder?

Is there an age limit on the use of your products?

My product do not look exactly like in the picture?

Can pregnant/nursing women drink SLIM/protein powder?

What is the difference between SLIM meal replacement and protein powder? Which works best for weight loss?

Can I replace all my meals with SLIM meal replacement and for how long can I do so?

Can you lose weight with meal replacements?

Are meal replacements good?

How do a make a SLIM meal replacement?

The jar is only half full, last time I bought it there was more?

Which flavor is the least sweet?

Can I use SLIM Meal Replacement if I want to gain weight?

Meal replacements

How much protein do I need per day?

What is the difference between protein powder and SLIM?

Should I use protein powder?

What is the difference between your various protein powders?

Can I replace a meal with protein powder since it contains fewer carbohydrates?

Can you use protein powder even if you don't exercise, and should I take it every day?